Aviation-Education, Consultancy & Services at Nagpur

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IATA International Aviation Training Program

Airline Customer Service

Drive outstanding customer service with the  winning combination of knowledge, skills, and attitude.
Exam Duration: 3 hours for exam
Recommended level: Entry-level
Prerequisites: 10+2.

Key topics

  • Improved Standard of Customer Service
  • Verbal & Non-verbal Communication Skills
  • Customer Contact Techniques
  • Cross-cultural Awareness
  • Managing stress

Chapters include review questions, discussion questions and a reading list of appropriate books for reference.


What you will learn

Upon completing this course you will have the skills to:

  • Learn techniques of effective communication and customer contact
  • Understand the various social styles and cultural differences of airline customers
  • Gain knowledge about new trends in Airlines customer service

Who should attend

This course is recommended for:

  • Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
  • Cargo reservations and receiving staff
  • Public relations and sales support personnel
  • Flight attendants
  • Students who plan to pursue career in Airlines Industry.