IATA International Aviation Training Program

Airline Customer Service

Drive outstanding customer service with the  winning combination of knowledge, skills, and attitude.
Exam Duration: 3 hours for exam
Recommended level: Entry-level
Prerequisites: 10+2.

Key topics

• Improved Standard of Customer Service
• Verbal & Non-verbal Communication Skills
• Customer Contact Techniques
• Cross-cultural Awareness
• Managing stress

Chapters include review questions, discussion questions and a reading list of appropriate books for reference.

 

What you will learn

Upon completing this course you will have the skills to:

• Learn techniques of effective communication and customer contact
• Understand the various social styles and cultural differences of airline customers
• Gain knowledge about new trends in Airlines customer service

Who should attend

This course is recommended for:

• Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
• Cargo reservations and receiving staff
• Public relations and sales support personnel
• Flight attendants
• Students who plan to pursue career in Airlines Industry.