Aviation-Education, Consultancy & Services at Nagpur

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IATA International Travel & Tourism Training Program

Travel & Tourism Foundation Course 

Study the basics of the travel and tourism industry and understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clients fulfill all necessary travel requirements.

Foundation in Travel and Tourism Diploma

Study the basics of the travel and tourism industry and understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clients fulfill all necessary travel requirements.

What will you learn

By completing this diploma you will be able to:

  • Provide excellent customer service and build customer loyalty
  • Understand the various services and facilities available to airline passengers during their travel
  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Plan and reserve travel itineraries using standard industry coding
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Book and sell travel products using Global Distribution Systems (GDS) such as Abacus, Amadeus, Galileo or Sabre.

Who should attend

  • Travel agents
  • Airline reservation agents
  • Tour operators
  • Call center agents
  • Student Aspirants who wish to be part of this industry.

Key   topics

Overview of the travel and tourism industry

Requirements to become a travel agent

  • Customer service principles                                                                           
  • Air transport products and services
  • Airfares and ticketing
  • Electronic booking tools
  • Pre-packaged tour products
  • Introduction to rail, land and water transport

This course is a step towards earning an IATA Diploma in:

Additional   information

A single IATA diploma course combines textbook and e-learning materials to deliver 13 management modules to study. An Internet IATA account for practising GDS is allotted to individuals.

IATA will award this Diploma to those who successfully complete the required courses below.

A candidate must achieve a passing mark of 60% on any course exam. To achieve distinction, a candidate must obtain 85%.

By successfully completing the examination you will receive the Foundation in Travel and Tourism Diploma, and you will be eligible for Travel and Tourism Professional (TTP) certification.

This course is offered in partnership with the United Federation of Travel Agents’ Associations (UFTAA) and is endorsed by the Canadian Institute of Travel Counselors (CITC).